Get hands-on expert support — from setup and integration through go‑live. Our specialists guide you through form options and customization, and support your team with technical and administrative questions every step of the way.
Included with your subscription at no additional cost. Book your complimentary setup by September 30.
A complete setup experience, built together with your team and guided by Blackbaud experts every step of the way
1. Enable Blackbaud Integrated Payments
We help you connect and activate Blackbaud Integrated Payments, guiding you through the complete setup so your organization can start accepting online donations quickly and correctly.
2. Payment validation
We guide you through the payment validation step after connecting your payment systems, ensuring everything is approved and ready to use.
3. Configure Constituent Matching
We ensure donations are accurately matched to existing constituent records, helping you maintain clean, reliable data.
4. Donation form selection & strategy
We help you choose the right form type to support your fundraising goals. Together, we walk through use cases, form placement recommendations, and the optimal number of forms to help maximize results.
5. Customization, design, and conversion guidance
We provide best‑practice guidance on layout, branding, and donor experience to help increase completion rates and engagement.
6. Form creation — built together with your team
We build your donation forms collaboratively with your team and provide the required code and scripts for implementation.
8. End‑to‑end support across teams
We answer all questions—technical, administrative, and accounting related. With experience integrating thousands of donation forms, our team knows exactly how to help your organization and provides clear, actionable guidance when questions arise
7. Integration help for your developer
If your internal team or developer needs assistance, we can work directly with them to guide and support the integration process.
"When Porter-Gaud’s parents association used an Optimized Donation Form to collect funds for their sports program ads, user-friendliness was noticed by all stakeholders—a factor that has contributed to receivables being up over $10,000 from where they were this time last year"
"This has been the easiest and fastest integration of a donation platform in my career. I am not a graphic designer, but the intuitive interface and tools have allowed me to easily set up exciting donation forms and email acknowledgments with a modern look and feel. It has been easy to roll out to our team allowing more staff to be able to set up donation forms"
ONLINE GIVING EXPERIENCES
Customer perspectives:
Spencer Lassen
Senior Systems Consultant at Legacy Health
Tracey Zirneklis
Advancement Services Manager at Porter-Gaud School
Book your complimentary setup by September 30
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Proven results from organizations using Blackbaud Donation Forms